Return Policy

* Shortage and defects must be reported within two (2) days of the date received. All inspection for defects or shortage lies within the buyer's responsibility. Damaged items may be returned for Janette store credit only.
Items may not be returned for any other reason unless approved otherwise by store manager. Receipts must be shown as proof of purchase in order to receive store credit. All store credit will expire after 30 days of purchase.
All sales are not subject to a refund. In some cases, only merchandise exchanges or store credit may be issued. 
If an order cancellation is necessary, a written request to the manufacturer must be approved before any order can be cancelled. 
All returns will not have a restocking fee for 7 days if the returned merchandise is returned in unopened condition with the manufacturers' seal. 
If the package is returned in opened condition, there is a minimum 10% restocking fee. 
20% restocking charge on ALL RETURNED GOODS FOR CREDIT after 7 days. 
It is the customer's responsibility to bring the products to our facility for exchange. 
No store credit is issued after 15 days. (Absolutely no returns for special orders.) 
$25.00 charge for any returned checks. 
Claims for any damage must be made within 2 days upon receipt of merchandise and all items returned for credit must be in the original packaging with all parts included. 
Price on this invoice does not included shipping, handling, and insurance fees. 
Shipping,  handling, and insurnace are non refundable. (Including but not limited to all refused and unaccepted packages.) 

 

* In event of Dispute, parties will be subject to the Jurisdiction of the Courts of the State of California regardless of their residence, and the prevailing party shall be entitled to collect from the other party all of its legal costs and expenses incurred therewith, including attorney's fees